Shipping Returns

Shipping

All orders are dispatched once goods are in stock and payment confirmation has been received.

Orders are shipped via courier services. Our team will select the most reliable and direct courier that we have available at the time of the booking.

Once goods are shipped you will receive an email or text message with the freight details and a link to track your goods with the carrier. A tax invoice will also be sent to you once the goods are shipped.

Orders will be delivered in most cases between 9am and 5pm, Monday to Friday excluding Public holidays (subject to their terms and conditions).

Please make sure all customer shipping details are correct on the order confirmation with your sales representative. It is extremely difficult for orders to be stopped or redirected once that have been dispatched.

All parcels are sent via the terms and conditions of the carrier and may require a signature upon delivery.

In the event that there is no one in attendance at the nominated delivery address, couriers including Australia Post may leave a parcel collection card or instruction for arranging redelivery.

Returns Policy

Should you need to return a product to us, please contact your sales representative or a member of our sales team for a Return Authorisation Number (RA#). All returns must be sent within 14 days of original invoice date.

Any returns other than defective goods must be returned in their original packaging, unopened, with no labels, stickers or writing on the product box. The return of goods considered to be defective is subject to testing by the manufacturer to determine credit or exchange of goods. No refunds or exchange is available on Special Buy In items unless they are deemed faulty by the manufacturer.

Damage, Defects and Loss in Transit

Any complaint concerning damage, short delivery, loss in transit or defect must be made within 10 working days of the Customer receipt of the invoice for that delivery, or the receipt of the goods, whichever occurs later. If the complaint is not made within that time, the Customer loses any right which the Customer may have had in respect of the complaint.

The Owner has the discretion to repair of replace any goods the subject of a complaint or to refund or credit the portion of the purchase price. To the extent permitted by law, all statutory or other warranties are excluded.